Privacy Policy

Last Updated: July 9, 2026

At GlutaFitShop, operated by Rapinex Online Store, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, communicate with us, or interact with our Facebook Page, Messenger chatbot, advertisements, and other online services.

By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal and Contact Information

Full name
Billing and delivery address
Email address
Mobile or telephone number
Facebook or Messenger profile information
Account username, if you create an account

Order and Transaction Information

Products ordered
Order number
Order date and amount
Payment method
Payment status
Delivery and tracking information
Discount codes or promotional offers used
Order history, returns, refunds, or customer-service concerns

We generally do not directly store your complete credit card, debit card, e-wallet password, PIN, or OTP. Payments may be processed by authorized third-party payment providers.

Technical and Website Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol or IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring website or advertisement
General location based on your IP address
Website activity and shopping-cart information
Cookie identifiers and similar technologies

Communications

We may collect information you provide when you:

Submit a contact form
Send us an email
Message our Facebook Page
Communicate with our Messenger chatbot or ManyChat automation
Participate in a survey, promotion, giveaway, or product review
Contact us about an order, payment, delivery, refund, or complaint

Please do not send passwords, OTPs, PINs, or complete payment-card information through Messenger, email, or our contact forms.

2. How We Collect Information

We may collect information through:

Our website and checkout page
WooCommerce, Shopify, or other e-commerce platforms
Contact and order forms
Facebook, Instagram, Meta advertisements, and Messenger
ManyChat and similar chatbot or automation services
Email, SMS, telephone, or other communication channels
Cookies, pixels, analytics, and similar technologies
Payment gateways, couriers, fulfillment providers, and other authorized service providers

3. How We Use Your Information

We may use your personal information to:

Process, confirm, fulfill, and deliver your order
Verify your contact and delivery details
Provide order updates and tracking information
Process payments, refunds, replacements, and returns
Respond to questions, complaints, and customer-support requests
Detect duplicate, fraudulent, suspicious, or unauthorized transactions
Maintain customer and transaction records
Improve our website, products, advertisements, and customer experience
Personalize website content and product recommendations
Send promotional messages when you have provided consent or when otherwise permitted by law
Measure the effectiveness of our Facebook, Instagram, Google, or other advertisements
Comply with tax, accounting, regulatory, and legal requirements
Establish, exercise, or defend legal claims
Protect our customers, website, employees, and business operations

4. Legal Basis for Processing

We process personal information only when there is an appropriate legal basis, which may include:

Performance of a Contract

We need certain information to process your order, collect payment, arrange delivery, and provide customer support.

Consent

We may ask for your consent before sending certain marketing communications, collecting optional information, or using certain non-essential cookies and tracking technologies.

You may withdraw your consent at any time. Withdrawal will not affect processing that was lawfully performed before your consent was withdrawn.

Legitimate Business Interests

We may process information when reasonably necessary to operate and improve our store, prevent fraud, secure our website, measure performance, and provide appropriate customer service, provided that these interests do not override your privacy rights.

Legal Obligation

We may process and retain information to comply with Philippine laws, tax requirements, lawful government requests, court orders, and regulatory obligations.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep items in your shopping cart
Remember your preferences
Maintain website security
Enable checkout and account functions
Understand how visitors use the website
Measure website and advertisement performance
Show advertisements that may be relevant to visitors
Prevent fraud and technical abuse

Depending on the tools installed on our website, these may include:

WooCommerce or Shopify cookies
Google Analytics
Google Ads tracking
Meta Pixel or Meta Conversions API
Facebook and Instagram integrations
ManyChat tracking
Security, performance, or caching tools

You may manage or disable cookies through your browser settings or our cookie-consent tool. Disabling essential cookies may prevent certain website features, including the shopping cart or checkout page, from working properly.

6. Marketing Communications

With your consent, or when otherwise permitted by law, we may send promotions, product updates, discount offers, abandoned-cart reminders, and other marketing communications through:

Email
SMS
Facebook Messenger
ManyChat
Social-media advertising
Other communication channels you choose to use

You may unsubscribe by:

Clicking the unsubscribe link in an email
Replying with the applicable opt-out instruction
Using the unsubscribe option in Messenger or ManyChat
Contacting us through the details provided below

You may still receive non-promotional messages necessary to process an existing order, payment, delivery, refund, or customer-service request.

7. When We Share Information

We may share information only when reasonably necessary with trusted service providers, including:

Website hosting and cloud-service providers
WooCommerce, Shopify, or other e-commerce platforms
Payment gateways, banks, and payment processors
Couriers, riders, logistics companies, and fulfillment providers
Facebook, Instagram, Meta, Google, and advertising platforms
ManyChat and communication-service providers
Email and SMS providers
Analytics, fraud-prevention, cybersecurity, and technical-support providers
Accountants, auditors, legal advisers, and professional consultants
Government agencies, regulators, law-enforcement authorities, or courts when legally required

These parties may process information only for the services they provide, subject to their own legal obligations, contractual responsibilities, and privacy policies.

We do not sell your personal information for money.

8. Delivery Information

To fulfill your order, we may provide your name, delivery address, mobile number, order reference, collection amount, and necessary delivery instructions to our courier or logistics provider.

Couriers may contact you by call, SMS, or other available communication channels to confirm your address, arrange delivery, or collect payment for Cash on Delivery orders.

9. Payment Information

Payments may be handled by third-party payment gateways, banks, e-wallet providers, or other financial-service providers.

These providers may independently collect and process payment-related information according to their own privacy policies and security procedures.

We will never ask you to provide your password, PIN, or OTP through our website’s contact form, Facebook Messenger, email, or telephone.

10. Facebook, Instagram, and ManyChat

When you interact with our Facebook Page, Instagram account, advertisements, Messenger conversations, or ManyChat chatbot, Meta and ManyChat may also collect and process information under their respective privacy policies.

We may receive information such as:

Your public profile name
Messenger user ID
Messages and responses
Advertisement or campaign source
Product interests
Contact details you voluntarily provide
Order information submitted through Messenger

We use this information to answer inquiries, provide product information, process orders, send order updates, and deliver marketing messages when authorized.

You may stop automated Messenger messages by using the unsubscribe option or by sending an opt-out request.

11. International Data Transfers

Some of our service providers may store or process information on servers located outside the Philippines.

When information is transferred internationally, we take reasonable steps to ensure that appropriate contractual, organizational, and security safeguards are in place, as required by applicable law.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete and document transactions
Provide customer support
Process returns, refunds, or complaints
Maintain tax, accounting, and business records
Prevent fraud and resolve disputes
Comply with legal and regulatory requirements
Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will securely delete, anonymize, destroy, or dispose of it in accordance with our retention and disposal procedures.

13. Information Security

We implement reasonable administrative, physical, and technical measures designed to protect personal information against:

Unauthorized access
Accidental loss
Improper use or disclosure
Unauthorized alteration
Destruction
Fraud
Malware and cyberattacks

These measures may include access controls, secure passwords, encryption, website security tools, system updates, backups, employee confidentiality measures, and restrictions on access to customer records.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Subject to the Data Privacy Act of 2012 and other applicable laws, you may have the right to:

Be informed about how your personal information is processed
Access personal information we hold about you
Request correction of inaccurate or incomplete information
Object to certain types of processing
Withdraw previously given consent
Request deletion, blocking, or restriction of information when legally appropriate
Request a copy or transfer of your information when applicable
File a complaint with the National Privacy Commission
Claim compensation when entitled under applicable law

To exercise your rights, contact us using the information provided below.

We may ask you to verify your identity before processing a privacy request. Certain requests may be denied or limited when retention or processing is required by law, necessary for an existing transaction, or needed to establish or defend a legal claim.

15. Children’s Privacy

Our website and products are intended for adults who are legally capable of entering into a transaction.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.

If you believe that a child has submitted personal information without proper authorization, please contact us so that we can review and take appropriate action.

16. Product Reviews and User-Submitted Content

When you submit a product review, testimonial, photo, video, or social-media comment, portions of the information you provide may become publicly visible.

We will seek appropriate permission before using identifiable customer photos, videos, private messages, or testimonials in advertisements or promotional materials when required.

Do not include private or sensitive information in public reviews or comments.

17. Links to Other Websites

Our website may contain links to Facebook, Instagram, payment providers, couriers, videos, or other third-party websites.

We are not responsible for the privacy practices, security, or content of websites and services that we do not control. We encourage you to review their privacy policies before providing personal information.

18. Data Breach Response

If we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain, investigate, and address it.

Where required by law, we will notify the National Privacy Commission and affected individuals within the applicable period.

19. Changes to This Privacy Policy

We may update this Privacy Policy when we change our business practices, website features, service providers, or legal obligations.

The latest version will be posted on this page together with the updated effective date. Material changes may also be communicated through our website or other appropriate channels.

20. Contact Us

For questions, privacy requests, corrections, deletion requests, complaints, or concerns about this Privacy Policy, contact:

Business Name: Rapinex Online Store
Store Name: Glutafitshop
Website: Glutafitshop.com
Privacy Email: [email protected]
Mobile Number: [Business Mobile Number]
Business Address: 1595B Iriga Street, Makati City
Facebook Page: Glutafitshop PH

Please use the subject line:

Privacy Request – Jerome G. Pacificar

Include enough information for us to identify your records and understand your request. Do not include passwords, PINs, OTPs, or complete payment-card information.

21. National Privacy Commission

You may also contact or file a complaint with the Philippine National Privacy Commission if you believe that your privacy rights have been violated.

By continuing to use our website, submitting an order, or voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy.